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Design multi-channel customer journeys with our visual flow builder. Connect email, SMS, WhatsApp, push, and paid retargeting in a single automated flow. Or let our team handle it all.
Our visual journey canvas lets you map the full customer lifecycle in a single drag-and-drop interface. Connect every channel, set behavioral triggers, split-test branches, and watch revenue flow in real time. Use the platform yourself, or let us run it for you.
Journey Mapping
Visually map every customer touchpoint from first visit to repeat purchase. Drag, drop, and connect nodes to build sophisticated multi-step journeys.
Behavioral Triggers
React to real-time events — page views, cart actions, purchase history, email engagement — and trigger the right message at the right moment.
Multi-Channel Orchestration
Email, SMS, WhatsApp, push notifications, and paid retargeting — all coordinated in a single flow so no channel acts in isolation.
Continuous Optimization
Built-in A/B testing, timing optimization, and performance dashboards. Every flow improves automatically based on real engagement data.
From first touch to loyal advocate, every critical moment in the customer lifecycle is covered by a purpose-built automation flow.
Welcome & Onboarding
6–10 step welcome series across email and SMS that introduces your brand, builds trust, and drives the first purchase within 30 days of sign-up.
Cart & Browse Recovery
Multi-touch abandonment recovery with dynamic product content, urgency triggers, and cross-channel coordination — recovering 15–35% of abandoned carts.
Post-Purchase Nurture
Onboarding sequences, upsell recommendations, review requests, and cross-sell flows that turn one-time buyers into loyal repeat customers.
Win-Back & Re-engagement
Intelligent reactivation campaigns that identify the ideal moment and channel for each dormant customer segment before they churn for good.
Lifecycle & Anniversary
Birthday, anniversary, and milestone programs that make customers feel valued and drive repeat purchases at personally meaningful moments.
VIP & Loyalty Programs
Automated tiering, rewards communication, exclusive early-access flows, and loyalty milestone notifications that maximize customer lifetime value.
Whether you build it yourself or hand it to our team, every automation program follows the same proven four-step methodology.
Journey Mapping
We map your full customer lifecycle and identify the highest-impact automation opportunities to build first — typically 5–8 core flows.
Flow Architecture
Logic design for each automation — triggers, branches, timing, channel selection, and fallback paths — fully documented before a single node is built.
Build & QA
Full development of each flow with seed testing, link checking, cross-device rendering, and live previews. Zero surprises on launch day.
Monitor & Optimize
Real-time monitoring after launch. Monthly performance reviews with clear recommendations for new flows, timing adjustments, and content improvements.
Book a 30-minute strategy call. We'll audit your current automation stack and show you exactly how FORTVISION can transform your customer journeys.